• How does virtual staffing work?

Virtual staffing allows businesses to access top-tier talent remotely. Our team members work off-site, providing support through phone, email, video conferencing, and other virtual communication tools. This flexible arrangement enables efficient collaboration and support, regardless of geographical location.

• What are the benefits of hiring a Chief of Staff or Proactive Assistant?

Hiring a Chief of Staff or Proactive Assistant offers numerous benefits, including increased productivity, streamlined operations, improved decision-making, enhanced communication, and strategic guidance. These roles empower executives to focus on high-level tasks and drive business growth.

• When am I billed?

You'll be issued an invoice at the beginning of each month, detailing your contracted monthly rate along with any supplementary charges (such as additional hours or travel expenses) incurred in the preceding month. Payment is expected within 5 days of invoice receipt.

• How will you track hours worked?

Your consultant will monitor their working hours, and notify you if they're nearing or deviating from the time you’ve contracted for the month. This proactive approach ensures transparency and eliminates any unexpected surprises in billing.

• What if I need additional support beyond the hours I’ve signed up for?

Your consultant will notify you once you’ve utilized the monthly allotment of hours. Should you require continued support, you will be billed at the hourly rate specified in your plan.

• Do my unused hours roll over from month to month?

Unused hours do not carry over each month. Our subscription model ensures that you have access to a consultant for a set number of hours per month, regardless of utilization. Rest assured, your Chief of Staff or Proactive Assistant will diligently work to fulfill the entire allocated hours within the billing cycle.

• What are the working hours for my COS or PA?

Our consultants operate on flexible schedules to accommodate your business needs. While specific working hours may vary based on your contract and individual arrangements, we strive to provide timely support and maintain open communication channels during standard business hours (Monday - Friday, 8:00 am - 5:00 pm).

• How do I cancel this service?

While we strive to provide exceptional support, we understand that circumstances may change. If you need to cancel your service, simply contact us to discuss your requirements, and we'll guide you through the cancellation process with minimal hassle. Please notify us at least 30 days before the desired date of cancellation to avoid being billed additional hours.

• What if I'm not satisfied with my support?

Your satisfaction is our top priority. If you're not fully satisfied with the support provided by your COS or PA, please let us know, and we'll work swiftly to address any concerns and make necessary adjustments to meet your expectations. Notice must be made within the first 30 days of the engagement.