• What’s the difference between direct placement and temporary staffing?

- Direct Placement: We match you with a full-time CoS or EA who becomes a permanent part of your team. In addition to our placement fee and retainer, you’ll pay your Chief of Staff or Executive Assistant a full-time salary and any benefits you provide. This is a long-term investment in a permanent member of your team.

- Temporary Staffing: We provide a CoS or EA on a part-time or project basis, offering flexibility without the commitment of a full-time hire. This is perfect for short-term projects, seasonal needs, or when you're in a transition phase. You pay an hourly or monthly rate for part-time or project-based support. No salary, benefits, or payroll responsibilities are required — we handle all of that.

We can help you assess your situation and recommend the best option.

• Do your staff work remotely?

Yes. We primarily provide virtual staffing. Our Chiefs of Staff and Executive Assistants are experienced in working remotely and are equipped to seamlessly integrate with your team, no matter where you are.

• Will remote staff be effective for my team?

Absolutely. Our virtual staff are trained to communicate proactively, manage projects independently, and stay aligned with your priorities. Distance doesn’t mean less impact — it means more flexibility and faster integration.

• How quickly can I get started?

We aim to match you with a suitable candidate within 1–2 weeks, depending on your needs and the role you’re looking to fill. From the moment you complete a discovery call, we’ll assess your priorities, workflow, and team dynamics to ensure the best fit.

• What if the person you place isn't the right fit?

We offer a replacement guarantee for all placements within the first 30 days. If you're not satisfied, we'll work with you to find a better match, free of charge.

For Temporary Staffing:

• Can I switch from temporary staffing to direct placement?

Absolutely. If you find that your temporary staff member is a great fit and you're ready for a full-time commitment, we can facilitate the transition to a direct placement.

• When am I billed?

You'll be issued an invoice at the beginning of each month, detailing your contracted monthly rate along with any supplementary charges (such as additional hours or travel expenses) incurred in the preceding month. Payment is expected within 5 days of invoice receipt.

• How will you track hours worked?

Your consultant will monitor their working hours, and notify you if they're nearing or deviating from the time you’ve contracted for the month. This proactive approach ensures transparency and eliminates any unexpected surprises in billing.

• What if I need additional support beyond the hours I’ve signed up for?

Your consultant will notify you once you’ve utilized the monthly allotment of hours. Should you require continued support, you will be billed at the hourly rate specified in your plan.

• Do my unused hours roll over from month to month?

Unused hours do not carry over each month. Our subscription model ensures that you have access to a consultant for a set number of hours per month, regardless of utilization. Rest assured, your Chief of Staff or Proactive Assistant will diligently work to fulfill the entire allocated hours within the billing cycle.

• What are the working hours for my COS or PA?

Our consultants operate on flexible schedules to accommodate your business needs. While specific working hours may vary based on your contract and individual arrangements, we strive to provide timely support and maintain open communication channels during standard business hours (Monday - Friday, 8:00 am - 5:00 pm).

• How do I cancel this service?

While we strive to provide exceptional support, we understand that circumstances may change. If you need to cancel your service, simply contact us to discuss your requirements, and we'll guide you through the cancellation process with minimal hassle. Please notify us at least 30 days before the desired date of cancellation to avoid being billed additional hours.

• How do I get started?

Reach out to us to schedule a discovery call. We'll discuss your needs, assess which role and staffing option is best for you, and begin the process of finding the right support to help your business thrive.